For the entirety of the last academic year, I took Cathay Pacific to and from the UK. This year, I switched to BA, and I have to say that BA doesn’t quite match-up to Cathay Pacific both in service and overall experience.
That aside, my latest BA flight from Hong Kong to the UK earlier this month was quite special. I’m pretty sure it was a similar plane, Boeing 777-300. But, it seemed like BA had upgraded its planes. Instead of the usual row of 10 seats, there were now rows of 9 seats, meaning that people sat in the middle aisle still only had 2 other people on either side of them, rather than the usual 4 or 5. This mean that the seats were wider which was just felt more comfortable.
Then there was the design of the plane. The panel dividers splitting different sections of the aircraft was made thinner and the top of the plane was redesigned with more ergonomic curves. The lights and indicators were put at an angle to the side, meaning that there was more room for the over-head baggage compartment.
My favourite bit was the new entertainment system. Sure, it was still a hassle and annoyance having to wait for the plane to be 30 minutes into the flight before the system turned on, but the new fast code system made switching to a particular movie much easier. A major downside of BA was it’s smaller screens and unsophisticated system in comparison to Cathay Pacific. But the new system has games, a spiffed up controller and a larger screen, much to my enjoyment.
CX may still be my preference, but BA is making a good attempt to try to take that position.